Refund policy

Return and Refund Policy

At Manly Mania, we want customers to feel confident when placing an order. This policy explains when returns, exchanges, cancellations, and refunds may be available.

Return Window

Eligible items may be returned within 30 days of delivery.

To be eligible for a return, the item must:

Be unworn, unused, and unwashed
Be in its original condition
Include all original tags and packaging
Be accompanied by proof of purchase or the order number

Items that show signs of wear, use, washing, alteration, stains, odors, or customer-caused damage may not qualify for a return.

Returns sent without prior approval may not be accepted.

How to Start a Return

To request a return or exchange, contact us at:

Email: abdulrehmannys003@gmail.com

Please include:

Your full name
Order number
The item you want to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

We normally respond within 1–2 business days.

If the return is approved, we will provide instructions and the appropriate return address.

Do not send a product back to the manufacturer, supplier, or address shown on the shipping label unless instructed by Manly Mania.

Made-to-Order and Custom Products

Some Manly Mania products are produced after an order is placed.

Made-to-order products may still be eligible for return when they meet the conditions stated in this policy. However, personalized or custom-made products created specifically with customer-provided names, text, images, or other custom details are not returnable unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Underwear and intimate apparel
Personal-care or hygiene products
Gift cards
Personalized or custom-made products
Items marked as final sale
Hazardous, flammable, or restricted goods
Products damaged through misuse, improper washing, or normal wear and tear

Please contact us before ordering if you are unsure whether an item is eligible for return.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, or customer preference, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable unless:

The item arrived damaged or defective
The wrong item was sent
The order was materially different from the product description
Manly Mania otherwise approves reimbursement

For approved damaged, defective, or incorrect-item claims, Manly Mania may provide a prepaid return label, replacement, refund, or another appropriate solution.

We recommend using a tracked shipping service for returns. Manly Mania is not responsible for return packages that are lost before they reach the approved return location.

Exchanges

Exchanges may be available for eligible items, depending on product availability.

To request a different size, colour, or item, contact us before returning the original product.

The fastest option may be to return the eligible item for a refund and place a new order.

Customers may be responsible for return shipping and any price difference unless the exchange is required because Manly Mania sent a damaged, defective, or incorrect product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label, when relevant

After reviewing the claim, we may provide:

A replacement
A refund
Store credit
Return instructions

Do not discard the item or packaging until the claim has been reviewed.

Order Cancellations and Changes

Some products enter production shortly after an order is placed.

Contact us immediately if you need to cancel or change an order. We will attempt to help, but cancellations and changes are not guaranteed once production or fulfillment has started.

If an order has already shipped, it cannot be cancelled and must be handled through the normal return process.

Refund Review

Once an approved return is received, we will inspect it and notify you whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

Refunds generally include the price paid for the eligible returned item. Original shipping charges are not normally refunded unless the return is caused by an error by Manly Mania or an approved product issue.

Refund Processing Time

Approved refunds are normally processed by Manly Mania within 5–10 business days after the return is inspected.

After the refund is issued, your bank, card provider, or payment service may require additional time to post the funds to your account.

The total time may vary depending on the payment provider.

If more than 10 business days have passed since we confirmed that your refund was issued, contact us at:

abdulrehmannys003@gmail.com

Late or Missing Refunds

Before contacting us, please:

Check your bank or payment account again.
Contact your credit-card company or payment provider.
Ask your bank whether the refund is still processing.

If the refund still cannot be located, contact our customer-support team so we can investigate.

Gifts

If an item was purchased as a gift, the refund will normally be issued to the original purchaser and original payment method.

Gift credit may be offered only when specifically approved by Manly Mania.

Refused and Unclaimed Deliveries

Orders refused at delivery or left unclaimed may be returned to the fulfillment location.

Refunds for refused or unclaimed packages are not guaranteed. Any approved refund may be reduced by:

Original shipping costs
Return shipping costs
Customs duties
Carrier fees
Other costs charged to Manly Mania

Contact Us

For questions about a return, exchange, cancellation, damaged item, or refund, contact:

Manly Mania
Email: abdulrehmannys003@gmail.com
Phone: +1 713-938-2069

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time